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stellar glass

wedding cake toppers & accessories,
personalized glass & crystal gifts

 
 
 

 

Stellar Glass Ordering Information

Fax Orders Click Here For an Order Form to Print and Fax
fax (615) 274-3505
Mail Orders Print and send form to:
Stellar Glass
217 Copper Ridge Trail
Rockvale, TN  37153
Click Here For an Order Form to Print or Mail
Telephone Orders Place your order by calling 
(615) 274-3077
Email
horvath@stellarglass.com
 
Secure Online Shopping Cart
 

Your information is safe as it is submitted through our online secure server (SSL - Secure Sockets Layer).  We use the Cart 32 system which encrypts all your personal information so that it can not be read as it travels via the Internet.  You can verify that a site is secure by checking that the URL begins with https://.  You can also look for the closed lock on your status bar. 

To Place an Order
The fastest way to place your order is by using our Secure Online Shopping Cart System.  When browsing through our catalog pages, you will see the option to click on the image of an item for ordering information.  Once you are on the individual item page, you will see the order form. 

  • Fill out the information on the page and click the Add to Shopping Cart button. 
  • You should see your order information.  If everything is correct, scroll to the bottom and click the Send Order (secure) button.
  • The next page requires your shipping, billing, and payment information.  Complete all fields and click the Send Order Now button.
  • The next screen give you one last change toe check your order.  Scroll to the bottom and click the Confirm Order button to send your order. (This step must be completed for order to be sent)
  • Important! After you confirm your order, you will see an order confirmation screen.  You will also receive an order confirmation message via your email.  If you do not receive this, your order has not been sent to us. 
Delivery & Shipping

Regular Delivery time is 3-5 weeks. Our Blown Glass Gifts and Wedding Cake Toppers are all hand made as they are ordered.  This process takes some time depending on the season and the demand for the product.  Try to allow 3-5 weeks when ordering cake toppers and other blown glass gifts, and 6-8 weeks for any large quantity engraved orders.  We do make exceptions and try to accommodate our customers needs, so contact use if you have an immediate need for a product.  A rush order fee may apply depending upon the request.  When placing an online order, you will be asked to provide the date needed.  If there is a problem with your request, we will contact you within 24 hours after receiving your order to let you know.  Please note:  This delivery time does not apply to engraved Christmas ornaments and gifts during the holiday season.  These items are normally shipped out during the holiday season within 3-5 business days after placing the order. 

We use both UPS and US Postal for shipping our packages depending on the item, destination, and shipping time.  The chart below shows our standard shipping charges. 

Order Total Shipping Charges
0-$29.99 $10.00
$30.00-$59.99 $12.00
$60.00-129.99 $15.00
$130.00-199.99 $20.00
$200.00-349.99 $25.00
$350.00-499.99 $30.00
$500.00-749.99 $35.00
$750.00-949.99 $40.00
$950.00-1499.00 $50.00

 

Return Policy

We offer a line of high quality gifts that are personalized to your specifications.  We guarantee that these gifts are free from defects when they leave our facility. and each piece follows rigid inspection guidelines before being sent to the customer.   If there is a problem with the manufacturing quality of the item you ordered, we will offer a return on that item under our return policy guidelines below.   We want you to be completely satisfied with your order.  Please be sure to check the accuracy of the engraving before you submit your order. Personalized items can not be returned for reasons other than manufacturing defects of the item. 

Return Policy Guidelines

If for any reason you are not completely satisfied with our product, or if product is damaged during shipping, please notify us upon receipt.  We offer a full money back or product replacement guarantee.  Product Replacement will only be given if ample time is available.  If order is placed with limited delivery time, money back guarantee will only be available. 

This guarantee will be honored provided the following terms are met:

  • You contact us within 3 days after receipt of product
  • Product is packaged as it was received and returned in its original packaging
  • Product has not been used - will not be accepted after the event date.

Please note: 
Shipping costs are not refundable.
Refund is void on quantity orders.
Personalized items can not be returned for reasons other than manufacturing defects.

 

 

 


Click here to view our Customer Service page with detailed information on Ordering, Shipping, Returns, etc.

 

 

 

 
   
 

This page was last updated on 1/23/12
© 2012 Stellar Glass, LLC, All Rights Reserved.