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General Information |
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Stellar Glass Ordering
Information
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Fax
Orders |
Click
Here For an Order Form to Print and Fax
fax (615) 274-3505 |
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Mail Orders |
Print
and send form to:
Stellar Glass
217 Copper Ridge Trail
Rockvale, TN 37153
Click
Here For an Order Form to Print or Mail |
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Telephone
Orders |
Place your
order by calling
(615) 274-3077 |
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Email |
horvath@stellarglass.com
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Secure Online
Shopping Cart
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Your information is safe as it is submitted through our online secure server
(SSL - Secure Sockets Layer). We use the Cart 32 system which encrypts all
your personal information so that it can not be read as it travels via the
Internet. You can verify that a site is secure by checking that the URL
begins with https://. You can also look for the closed lock on your status
bar.
To Place an Order
The fastest way to place your order is by using our Secure Online Shopping
Cart System. When browsing through our catalog pages, you will see the
option to click on the image of an item for ordering information. Once you
are on the individual item page, you will see the order form.
- Fill out the information on the page and click the Add to Shopping
Cart button.
- You should see your order information. If everything is correct,
scroll to the bottom and click the Send Order (secure) button.
- The next page requires your shipping, billing, and payment information.
Complete all fields and click the Send Order Now button.
- The next screen give you one last change toe check your order.
Scroll to the bottom and click the Confirm Order button to send
your order. (This step must be completed for order to be sent)
- Important!
After you confirm your order, you will see an order confirmation screen.
You will also receive an order confirmation message via your email. If
you do not receive this, your order has not been sent to us.
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| Delivery &
Shipping |
Regular Delivery time is 3-5 weeks. Our Blown Glass Gifts and Wedding Cake
Toppers are all hand made as they are ordered. This process takes some
time depending on the season and the demand for the product. Try to allow
3-5 weeks when ordering cake toppers and other blown glass gifts, and 6-8 weeks
for any large quantity engraved orders. We do make exceptions and try to
accommodate our customers needs, so contact use if you have an immediate need
for a product. A rush order fee may apply depending upon the request.
When placing an online order, you will be asked to provide the date needed.
If there is a problem with your request, we will contact you within 24 hours
after receiving your order to let you know. Please note:
This
delivery time does not apply to engraved Christmas ornaments and gifts during
the holiday season. See note above.
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We use both UPS and US Postal for shipping our packages depending on the
item, destination, and shipping time. The chart below shows our standard
shipping charges.
| Order Total |
Shipping Charges |
| 0-$49.99 |
$8.50 |
| $50.00-$89.99 |
$10.00 |
| $90.00-149.99 |
$15.00 |
| $150.00-199.95 |
$20.00 |
| $200.00-349.99 |
$25.00 |
| $350.00-549.99 |
$30.00 |
| $550.00-749.99 |
$35.00 |
| $750.00-949.99 |
$40.00 |
| $950.00-1500.00 |
$50.00 |
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Click here to view our
Customer Service
page with detailed information on Ordering, Shipping, Returns, etc.
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